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Maintain and supervise operations of the infrastructure and equipment of the site, participate in implementations or evolutions of infrastructure, hardware, and software applications of the site. Contribute to the maintenance of the site's applications in accordance with the maintenance / operation contract.
KEY EXPECTED ACHIEVEMENTS:
Service level and users’ satisfaction comply to expectations (availability of applications, equipment, and services).
Performance and conformity of IT equipment are managed.
Effectiveness of all interventions (diagnostic quality, temporary services offered, respect of intervention timeline, ...).
Efficiency of all interventions (resources used, cost of IT services, appropriate use of hotlines and support).
Technical and operational documentation are conformed and updated (lists of equipment and software, source files, backups, training material ...).
The maintenance plan of equipment is defined and applied.
Graduated min a bachelor’s in informatic technology/computer science.
Fluent in spoken and written English (B2).
Understand the basics of network, server, license, database, and security.
Understand and be able to operate CISCO, VMWARE, FortiGate, Check Point, Microsoft, and License (Siemens, Allen Bradley, Kepware, Microsoft).
Have good experience in the management of budget, project, and presentation.
Special knowledge or talent: project management, analytical, communication, teamwork & problem solving.